Return & Replacement

Return/Replacement

How can I return/replace an item?

Click on "Return/Replace" below and select the reason to initiate return or replacement of your item. Our courier partner will pick it up from your place. Do keep the product tags and packaging intact You can return/replace an item within 7 days of delivery.

When will I receive my replacement item?

Once we receive your original item we will initiate replacement in 2 days. We will send you an email/SMS with the replacement details and delivery dates.

Will cosmostores.in pick up the item I want to return/replace?

Yes, we will pick your item up. In case we are unable to pick it up, you can courier it to us and we will immediately reimburse it to your Bank Account. All you need to do is provide the airway bill/courier receipt.

What if my replacement item is out of stock now?

If the item is not available, we will initiate refund.

Do I also need to return the free gift when I return an item?

Yes, this will enable refund/replacement.

Is there any item not eligible for return/replacement?

Most items are eligible for return, except:

If the item is not available, we will initiate refund.

• Used/washed/soiled items
• Items returned without original packing, price tags, accessories, etc.
• Items which are part of combos/sets
• Personal care and beauty/baby care/makeup/fragrance
• Household items
• Books
• Watches
• Car care
• Electronic item where the seal is broken In case of branded electronic items, the return/repair/replacement policy of the brand will apply.