Order Tracking

Order Tracking and Delivery

1.     How can I check my order status?

        You can check the status of your order by clicking "Track Order" below.

 

2.     How do I know my order is confirmed?

We will send you an email and SMS upon order confirmation. You can also check the status of your order by clicking 'Track Order' below.

 

3.     What are the different statuses in My Orders?

The different statuses on My Orders are:

·         PLACED: Your order is placed

·         DISPATCHED: Your item has been handed over to the courier

·         DELIVERED: Your item has been delivered

·         CANCELLED: Your order has been cancelled

·         REVERSED: Your request to return/replace is in process

·         RETURNED: You have returned your item and received refund

·         REPLACED: Your replacement request is complete

·         COURIER RETURNED: The item is returned to cosmostores.in by the courier as undelivered

 

4.     Can I change my delivery address after I place an order?

You can change your address any time before your item is shipped from My Orders. Once we ship it the address can't be changed. You can also check the status of your order by clicking "Track Order" below. 

 

5.     Delivery was attempted but I was unavailable. What next?

Don't worry, we'll call you to check when you are available to accept the delivery. Our courier will also try to attempt to deliver your order over next 2 days. In case you're unable to respond to our calls, you can submit your delivery preference on My Orders.

 

6.     Can I cancel my replacement request?

No problem. If you change your mind, you can refuse the pickup of your item